Frequently Asked Questions
Does PHC ship products internationally?
Yes, we ship our products and systems internationally. We work with brands across the world to provide automated systems, hydraulic control panels, hydrogen integration solutions, and more.
Where are the PHC offices located?
Pneumatic and Hydraulic Company is located across Louisiana and Texas, but we service customers across the globe. Our corporate headquarters is located in Lafayette, LA. We have offices in Baton Rouge, LA, Katy, TX, and Odessa, TX.
What are the typical shipping options and lead times for PHC products?
Shipping and lead times vary based on the needs of our customers. Custom built systems take longer to scope and deliver, while stock items like valves and fittings may arrive in a matter of days.
Are there training or technical support resources offered by PHC?
Personal customer service is our top priority at Pneumatic and Hydraulic. We offer installation and start-up services for our customers, along with on-going maintenance and technical support. Our team frequently presents trainings and informational sessions within the industry, and we offer many tools and helpful documents through our resources section of the website.
How does PHC handle returns, replacements, or warranty claims?
Our team is happy to assist with returns, replacements, or warranty claims. Our policy varies across these options. If we have a product in stock, we will accept a return if it’s in original condition. If it is a special order or we do not have it in stock, returns will be on a case-by-case basis.
Warranty policies for systems that are built in house vary as well. For ordered products, our team follows manufacturer warranty of those products.
For specific questions related to an individual need, please contact us today.
Does PHC offer maintenance for pneumatic equipment?
Yes, we offer on-going testing and maintenance for our pneumatic pumps and systems. Contact our team of experts for assistance with maintenance needs.
Can PHC design and build custom hydraulic power units?
Yes, we offer custom builds for our hydraulic power units to meet your specific needs. Additionally, we design and build custom hydrogen solutions, control panels, high pressure systems, and test systems. Get in touch with our team to learn more about our customization options for your application.
Can I rent hydraulic equipment from PHC?
Pneumatic and Hydraulic is a trusted partner in custom-built hydraulic equipment, but we also offer rental equipment depending on the application. We frequently rent our hydrostatic test pump, gas booster, pump skid, test cart, and more.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Pneumatic and Hydraulic Co.’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Pneumatic and Hydraulic Co.
What types of valves do PHC sell?
We sell air valves, ball valves, check valves, flow control valves, hydraulic valves, pneumatic valves, relief valves, and more. We stock top valve brands such as SMC Corporation, Haskel, Nachi, and BuTech. Our online store remains up to date with in-stock items. Order online or contact us for more information.
What brands does Pneumatic & Hydraulic Company distribute and support?
We supply a variety of 50+ industry-leading brands such as Haskel, Butech, Graco, SMC, Sheffer, Master Pneumatic, and Hawe. Our team takes pride in partnering with brands that offer consistent quality and stable supply chain operations. Browse our full list of brand partners.
What industries does PHC specialize in?
Our adaptable systems and solutions are utilized across industries. We specialize in oil & gas applications, renewable energy, wind power generation, construction & heavy equipment, hydroelectric power plants, food & beverage, and more.
Additionally, we partner with our sister companies to offer comprehensive products and solutions including energy generation, energy distribution, and pipe cleaning & refacing. With our quality products and customer service, we are your one-stop shop across a variety of applications.
Does PHC cross equivalent parts across brands?
Yes, PHC does cross equivalent parts on a case-by-case basis. Our skilled team is here to assist with crossing parts for your application. Contact us to learn more about how we can help you.